Refund Policy

Last updated: February 2, 2025

1. Overview

Scenify.Video ("we," "our," or "us") aims to provide a fair and transparent refund policy for our subscription plans and one-time credit packages. This policy explains when and how you may request a refund, and the conditions that apply. By making a purchase, you agree to this Refund Policy.

2. Subscription Refunds (Monthly & Yearly)

For monthly or yearly subscription plans:

  • Within 7 days of purchase: You may request a full refund if you have not used a significant portion of your included credits. We reserve the right to deduct the value of any credits already consumed at our standard rate.
  • After 7 days: Subscription fees are generally non-refundable. You may cancel your subscription at any time to avoid future charges; cancellation will take effect at the end of your current billing period.
  • Duplicate or erroneous charges: If you were charged in error or charged twice, contact us and we will refund the duplicate or erroneous amount.

3. One-Time Credit Pack Refunds

For one-time credit pack purchases (e.g. Starter Pack, Standard Pack, Pro Pack):

  • Within 7 days of purchase: You may request a full refund if you have used fewer than 10% of the credits in the pack. If you have used more credits, we may offer a partial refund equal to the unused portion, at our discretion.
  • After 7 days or after significant use: Credit packs are typically non-refundable once a substantial portion of credits has been used or the 7-day window has passed.
  • Credits are consumed when you generate videos; once a generation task is completed, those credits are considered used and are not refundable.

4. Non-Refundable Situations

We generally do not provide refunds in the following cases:

  • Credits or subscription benefits have been substantially used.
  • You are dissatisfied with the quality of AI-generated output, provided the service functioned as described.
  • You simply change your mind after the refund window has closed.
  • Your account has been suspended or terminated for violation of our Terms of Service.
  • Refund requests made after the stated time limits (e.g. more than 7 days after purchase) unless required by law.

5. How to Request a Refund

To request a refund:

  • Email us at [email protected] with the subject line "Refund Request."
  • Include your account email, the date of purchase, and the product or subscription you wish to refund.
  • Briefly explain the reason for your request. We will review your case and respond within 5–10 business days.

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If you dispute a charge with your bank or card issuer (chargeback) without first contacting us, we may suspend your account and dispute the chargeback with supporting documentation. We encourage you to contact us first so we can resolve any billing issues directly.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of our services after changes constitutes acceptance of the updated policy. For purchases made before a policy change, the policy in effect at the time of purchase may apply to your refund eligibility.

8. Contact

For questions about refunds or this policy, please contact us at [email protected].